Futuro Logo

Eliminate Level 1 & 2 Support Costs Forever

AI IT Support - 70% Faster Resolution, 95% Cost Reduction

94% of users believe they're speaking with human technicians
70%
Faster issue resolution than human technicians
95%
First-call resolution rate for Level 1 & 2 issues
24/7
Always available - no more after-hours emergencies

The IT Support Crisis Facing Modern Business

Internal IT departments and service providers struggle with overwhelming costs, inconsistent service quality, and scalability limitations that drain resources and frustrate users.

IT Support Crisis Dashboard

Critical Challenges Draining Your Resources:

Massive Staffing Costs

,000-,000 per Level 2 technician annually + benefits and training

After-Hours Emergency Costs

- per incident when systems fail outside business hours

Inconsistent Service Quality

Service depends on technician experience, mood, and availability

Scalability Limitations

Cannot handle peak periods or client growth without expensive hiring

Calculate Your IT Support Savings

Your Potential Annual Savings

,000
Staff Cost Reduction: ,000
After-Hours Savings: ,000
Futuro Cost: -,000
*Based on industry averages and typical IT operations

Advanced Multi-Agent Support Architecture

Specialized AI agents for each support level, with seamless escalation and different personalities that build user confidence at every tier.

Seamless Multi-Tier Resolution

Our AI doesn't just handle basic requests - it provides specialized expertise at every level, with intelligent escalation between different AI agents for complex technical scenarios.

Different Agent Personalities

Each tier has distinct voice and expertise level communicated to users

Complete Context Transfer

Users never repeat information during agent handoffs

Intelligent Escalation

Knows exactly when to escalate and to which specialized agent

Confidence Building

Professional escalation that increases rather than decreases user trust

Tier 1 Agent - "Technical Foundation"

Core Capabilities

  • Password resets and account unlocks
  • Basic connectivity troubleshooting
  • Software installation guidance
  • Printer setup and printing issues
  • Email configuration
  • Basic security protocols
65-70%

Resolution Rate

Handles majority of all incoming tickets automatically

Tier 2 Agent - "Advanced Technical Specialist"

Advanced Capabilities

  • Network diagnostics and advanced connectivity
  • Active Directory user and group management
  • Server monitoring and performance optimization
  • Database connectivity and application integration
  • Advanced security protocols and incident response
  • Backup and recovery coordination
90-95%

Total Resolution Rate

Combined Tier 1 & 2 automated resolution

Human Escalation - "Complex Infrastructure"

Escalation Cases

  • Complex infrastructure requiring physical access
  • Custom development or advanced scripting
  • Vendor-specific manufacturer support needs
  • Security incidents requiring forensic investigation
5-10%

Only Complex Cases

Minimal human intervention required

Advanced IT Support in Action

Experience how our AI handles complex technical scenarios with the expertise and professionalism your users expect from senior IT staff.

Network Connectivity Escalation

"My computer can't connect to the company network and I have an important deadline."
"I understand the urgency. Let me quickly diagnose your network connection. Can you tell me if you see any network icons in your system tray, and are you getting any specific error messages?"
"It says 'Limited connectivity' and there's a yellow triangle on the network icon."
"Perfect, that gives me exactly what I need. This appears to be a DHCP issue. Let me escalate you to our Level 2 network specialist who can resolve this quickly. Please hold for just a moment while I transfer all your information."
"Hi, this is Marcus, your network specialist. I have all the details from my colleague. This is definitely a DHCP lease issue. I'm going to walk you through releasing and renewing your IP address, which should have you back online in under 2 minutes."
Advanced IT Dashboard

De-escalation Excellence

"This is ridiculous! My computer crashed and I've lost hours of work! Your IT department is useless!"
"I completely understand how frustrating this must be, especially when you're working on something important. Let me assure you that we're going to get this resolved quickly, and in most cases like this, we can recover your work. I'm going to walk you through some steps that have a very high success rate."
"Fine, but this better work. I can't afford to lose this data."
"I hear the concern in your voice and that's completely reasonable. Before we start, let me check - are you seeing any error messages on your screen right now, or is it completely black? This will help me determine the best recovery approach."

Complete IT Support Solution

Unlimited API integrations, comprehensive technical knowledge base, and enterprise-grade security for complete IT support transformation.

IT Integration Dashboard

Unlimited Integration Capabilities

Dedicated server environment enables custom integrations with any platform offering an API - from ticketing systems to monitoring tools.

Ticketing Systems

ServiceNow, Zendesk, Jira Service Management, Freshservice

Monitoring Tools

Nagios, SolarWinds, PRTG, Datadog with real-time alerts

Identity Management

Active Directory, Okta, Azure AD, LDAP integration

Communication Platforms

Microsoft Teams, Slack, Discord, Telegram integration

Operating Systems

Windows, macOS, Linux, Mobile OS enterprise management and troubleshooting.

Complete coverage

Network Infrastructure

TCP/IP, DNS, DHCP, VPN, firewall configuration and wireless networking.

Advanced diagnostics

Business Applications

Microsoft 365, Google Workspace, CRM systems, communication platforms.

Full suite expertise

Security Management

Antivirus, MFA, password policies, incident response, backup verification.

Enterprise security

Proven Results Across Industries

Real organizations achieving massive cost savings and service improvements with measurable ROI from day one.

Fortune 500 Manufacturing

15,000 employees

Staff Reduction: 78%
Annual Savings: .8M
User Satisfaction: +45%
Coverage: 24/7

IT Service Provider

Growing MSP

Client Capacity: +300%
Client Satisfaction: 92%
Profit Margin: +65%
Service Tier: 24/7 Premium

Healthcare Network

Regional Health System

HIPAA Compliance: 100%
System Uptime: 99.7%
Emergency Costs: -60%
Security Compliance: Enhanced

Performance Guarantees

<30s

Average response time

65%

Faster than human technicians

92%

User satisfaction scores

5-10%

Cases requiring human escalation

Transform Your IT Support Today

Stop paying hundreds of thousands annually for Level 1 & 2 support that can be automated. Provide better, faster, more consistent service while dramatically reducing costs.

Get Your Custom IT Support Quote

Why IT Professionals Choose Futuro

Multi-Agent Architecture

Specialized agents for different technical levels

Unlimited API Integrations

Works with your existing IT infrastructure

24-48 Hour Implementation

Start reducing costs immediately

95% Resolution Guarantee

Proven performance with money-back guarantee

Contact Information

Phone

(727) 910-5387

Book Demo

https://fu7uro.ai/bookdemo

IT Support Transformation Package

24-48 hour quick-start deployment
30-day performance guarantee
Unlimited API integration support
Dedicated integration development team

Implementation Guarantees

24-48h

Quick-start available

30-day

Money-back guarantee

95%

Resolution rate guarantee

24/7

Technical support